Policies

Billing, cancellation & refund policy

Last updated October 1, 2026

This page covers billing and what happens if you cancel, miss a session or travel. It matches the Personal Training Agreement every client signs before starting. If anything here differs from your signed agreement, the agreement governs.

Plans and prices

• Remote coaching: $250.00 USD per month
• In-person, one reserved session per week (includes remote programming): $250.00 USD per month
• In-person, two reserved sessions per week (includes remote programming): $500.00 USD per month

How billing works

• Training is month to month. There is no long-term contract.
• Your plan renews automatically each month, and your card on file is charged in advance at the start of each billing period until you cancel.
• Payments are processed by Stripe. We don't see or store your full card number.
• If a payment fails and a valid payment method isn't provided, training may be paused until billing is up to date.
• Your fee covers your reserved weekly time and ongoing coaching between sessions, not only the sessions you attend.

Cancellation

• You can cancel at any time by telling us in writing. A text to (518) 727-9692 or an email to alexsstockton@gmail.com both count.
• Cancellation takes effect immediately. Billing stops and you won't be charged again.
• Your reserved training time is released when you cancel.

Refunds

• Fees already paid are non-refundable, except where a refund is required by law.
• If you think you've been charged in error, contact us and we'll fix any billing mistake.

Missed sessions

• If your coach cancels a session, a credit equal to the value of that session is applied to your account and comes off your next payment automatically.
• If you miss a session, it is forfeited and not refunded. Because the schedule is limited, rescheduling a missed session isn't guaranteed. Your coach may offer a one-time courtesy reschedule at their discretion.

Vacations and travel

• Billing does not pause and is not prorated while you travel.
• In-person sessions missed because of travel are forfeited.
• Your regular training time stays reserved for you while you're away.
• When appropriate, you'll get remote or self-guided workouts so your training can continue.

Why these policies exist

Your rate pays for a reserved spot in a mostly full schedule, coaching outside of sessions, and programming while you travel. If I allowed pauses or unlimited make-ups, I would have to charge everyone more.

Shipping

We sell coaching services only. Nothing is shipped.

Questions

Phone or text: (518) 727-9692
Email: alexsstockton@gmail.com
Coach Stockton Training Systems
14448 Griffith St, San Leandro, CA 94577